Shipping & Handling

At Themassagemat.com we want to make your shopping experience seamless. This policy explains how we process and ship orders within the United States.

Processing Time

Orders are prepared quickly. Most orders are processed within 1–2 business days.
We operate Monday through Friday; orders placed on weekends or U.S. public holidays are processed the next business day.
High‑volume periods may extend processing times, but we will notify you if significant delays occur.

Free Shipping (Limited Time)

For a limited time, we offer free shipping on all orders within the United States.
There are no minimum purchase requirements during this promotion.

Shipping Methods & Delivery Estimates

We currently ship only within the United States.
Orders are shipped via USPS, UPS, or FedEx, depending on your location.
Once your order is processed, standard delivery typically takes 2–6 business days.
Delivery times are estimates; once the package is with the carrier, transit delays are beyond our control.

Order Confirmation & Tracking

You will receive a confirmation email after placing your order.
When your order ships, a second email with a tracking number will be sent. Please allow up to 24 hours for tracking information to update.

Address Accuracy

Please ensure your shipping address is complete and accurate before submitting your order.
Packages returned due to incorrect or incomplete addresses will require payment of reshipping costs.

Lost or Damaged Packages

Once a package is handed to the carrier, we are not responsible for delays, losses, or damage during transit.
If your package is lost or arrives damaged, please contact the carrier immediately to file a claim. We will assist you where possible.

Contact Us

If you have any questions about this policy or need help with an order, please reach out to our customer service team. We’re here to help!